Eager to develop, hungry to grow, and work your way up? That’s the appetite needed to join our client’s investment firm in Limassol, Cyprus. We are looking for a mid-level experienced Back Office operations person who is solution-focused and comfortable assisting in client onboarding.
Job Description
- Assist in the preparation of Back-Office manuals, terms & conditions, contracts, procedures, and policies
- Implement internal procedures for the department
- Help to implement strong Know Your Client and Know Your Business procedures for all existing and potential clients
- Reporting suspicious transactions to the compliance department
- Ensure that all necessary documentation is collected, and accurately recorded in the client’s folders and that the Company’s CRM software is updated
- Validate provided documentation with an independent third-party electronic software
- Process applications for Individual and Corporate Live trading accounts/Affiliate accounts (Introducing Broker) / Money Manager accounts in line with the Company’s policies and procedures
- Amend client’s accounts (e.g. leverage, profile, etc.) into the Company’s CRM software, MT4, and MT5
- Keep client records (i.e. agreements, ID documents, applications, Know Your Client Information) in electronic form
- Communicating with clients via email for any inquiries related to their deposits, account opening, and withdrawals
- Liaise with other departments to escalate and resolve all client issues promptly
- Identify and address problems and opportunities for improving systems, aiming to upscale the department’s performance
Your Profile
- Minimum 3+ years of previous work experience within a CFD broker or Investment Firm is a must
- University Degree in Economics/Finance/Business or any other relevant qualification is an advantage
- Computer literate – very good knowledge of MS Excel and Word
- Knowledge of MT4 and MT5 platforms
- Excellent communication skills in English are essential, other additional languages will be considered an advantage
- Integrity, discreteness, trustworthiness, and reliability
- Paying attention to detail, proactive character
- Willingness to learn and grow
- Ability to deliver under pressure
Benefits
- 21 days annual leave
- Provident Fund (after probation)
- Subsidized lunch via company Wolt account
