Technology

Junior Support Engineer

Technology
ID #
17379847063660042239tFc

Junior Support Engineer

Nicosia
Cyprus
Full Time
Hybrid

Our client, a leading international payment technologies company, offers exceptional opportunities for career growth and a comprehensive benefits package. We are excited to announce an opening for a Junior Support Engineer to join their Nicosia, Cyprus team.

Job Description

  • Supporting clients' daily operations of our in-house platform modules when issues/bugs arise
  • Troubleshoot and if possible reproduce existing client's reported issues/bugs
  • Analyse core and custom code of the in-house platform modules to identify an issue/bug
  • Report valid issues/bugs/enhancements correctly to R&D
  • Correctly deliver the solution in the form of workarounds, hotfixes, or configuration changes to the client(s)
  • Install in-house software and train clients on-site as required
  • Meet clients' Service Level Agreement (SLA)
  • Assisting clients in the IPS mandate upgrades carried out two times a year
  • Strive to achieve a Quality Assurance (QA) standard

Your Profile

  • A degree in computer science or related field.
  • MSc will be considered an advantage.
  • Fresh graduates are encouraged however 1-2 years experience within the industry will be an advantage
  • Fluency in English, both written and spoken
  • Excellent communication skills, ability to communicate technical ideas clearly effectively, and convincingly
  • Ability to work in teams and with people of varying abilities and backgrounds
  • Analytical thinking and problem-solving
  • Ability to learn new technologies by self-learning
  • Able to troubleshoot and identify technical issues quickly
  • Willingness to travel abroad for onsite client visits or training
  • Strong knowledge of Database preferably in Oracle PL/SQL
  • Development skills in Java

Benefits

  • Yearly performance bonus
  • Provident fund
  • Medical insurance
  • Flexible working hours
  • Hybrid work options
  • Corporate mobile phone
  • Free snacks and drinks in the office
  • Free car parking
17379847063660042239tFc
HR Innovate is an equal opportunity Recruiting Agency and value diversity in the Company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

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