As a leader in customer engagement automation, our client helps companies to master customer engagement through AI technology, Big Data, and Machine Learning. Their mission is to help customers get closer to their users by driving exceptional conversations. To this end, they have designed one of the world’s most complete natural language platforms using pioneering AI technology. The platform empowers unique industry-specific products allowing businesses to offer truly human interaction. Simultaneously, its automating processes lead to solving problems quickly and reducing customer services costs.

The successful candidate will be a strongly self-motivated and driven individual who is goal-oriented, methodical and tenacious, and can effectively interact with a team. Technical expertise and some understanding of natural language processing is an advantage. This Project Manager will deploy our client's product to a range of clients, from the Enterprise Size (example: a UK NHS Hospital or Trust) to the smaller clients (example: Tier 3 gaming companies). As the successful candidate, you will be the key person within the client onboarding process, focused on ensuring both client and company remain on schedule.

Job Description

• Organize and deliver projects required for the onboarding of clients
• Strong stakeholder management, project planning, risk management, and the use of a strong communication strategy
•  Structure and maintain ongoing communication with both partners and clients involved in deploying a project so relationships with partners and potentially other suppliers will be required
• Manage the allocation of internal resources from the various teams assigned to deliver the project
• Deliver project delivery workshops, product demonstrations, technical education, and Proof of Concepts while articulating business value for all our solutions
• Understand, own and then improve the current process for implementing the Product (Virtual Agent) within client sites
• Create and maintain all the project documentation required for the successful delivery of projects
• Create and maintain cross internal team plans for the delivery of client projects which will utilize internal resources in the most efficient manner possible
• Keep up to date project status available to the company including RAG reporting per project
• Promote the correct usage of the product within all client sites
• Provide a feedback loop for potential improvements to the product
• Report back to Senior Management with potential improvements in both the organization as well as project management methods

Your Profile

• Bachelor’s Degree in Computer Science, Engineering, or Math is required
• 3+ years of project management experience required in a job that is comparable to this and which preferably centers around the delivery of a highly configurable software product
• Outstanding Project Management skills including all the disciplines that this entails
• A natural understanding of an agile approach, a strong ethic of prioritization and delivery of benefits rather than milestones, and a strong aversion to a tick in the box culture
• Strong verbal and written communication, strategic planning, and program management skills
• Proven expertise working with the executive level in client environments, as well as with procurement, business owners, etc
• Experience in meshing various stakeholders into one coherent project
• An understanding of how alternate points of view can be addressed when creating and maintaining the delivery of a project
• Experience representing the customer to internal product stakeholders
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• An understanding of digital product knowledge and a general understanding of AI and its capabilities
• Excellent interpersonal and presentation skills
• Numerate with good organizational and prioritization skills
• A logical thinker who is able to recognize opportunities for creating new business sales and improving customer services
• Able to manage change effectively
• Energetic, enthusiastic, and resilient
• Ability to work using own initiative

Benefits

• Fixed yearly investment in your continuous education and development
• A technology budget
• Annual, performance-related bonus
• An intellectually stimulating opportunity in a fast-paced environment
• A dynamic, collaborative team to develop and shape an ambitious business
• A competitive success-oriented remuneration package
• Flexible hours with no specific demands about location
• Family Friendly Measures

HR Innovate is an equal opportunity Recruiting Agency and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We are committed to protecting your personal data.