senior-management - information-technology
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Head of Platform Technology

Remote Full-Time - Full Remote C-Suite

As a leader in customer engagement automation, our client is known for helping enterprises master customer engagement through AI technology, Big Data, and Machine Learning. Combining the power of Artificial Intelligence with the flexibility of language and the scalability of the cloud, our client also delivers at a fraction of the cost of traditional customer engagement solutions. They have designed one of the world’s most complete natural language platforms using pioneering AI technology. The platform empowers unique industry-specific products allowing businesses to offer truly human interaction. Simultaneously, it’s automating processes, solving problems quickly, and reducing customer services costs.

This new, key role entails having leadership over all technical aspects, roadmap, and development. The successful candidate will need to be both a visionary architect and capable of conversing with the Development team on the code making up the company Platform.

Products are the specific applications of the platform to the needs of sectors (thus with specific integrations, reporting requirements, routines, logic, workflows, use-cases, platforms, and security standards). The present sectors that are serviced are Healthcare, Financial Services (specifically banking, insurance, Forex), iGaming, and Telco. To succeed you must possess strategic thinking and strong business acumen, being well-versed in the software and systems used. Part of the top management team, working closely with our diverse team (spread over 11 countries) and partner community.

Job Description

  • As a catalyst, the HoPT acts as a credible, company-wide change agent instigating innovations that lead to new products or services, delivering IT capabilities in radically new ways or significantly improving the product. The HoPT as a catalyst has significant political capital and will enlist and align executive stakeholders to advance the company’s directives. We are looking for a seasoned professional to join the team and help to build the capabilities and practices as the firm grows and matures
  • Define the technology roadmap for the Platform as part of a coherent technology strategy
  • Define, own and develop the Platform
  • Lead the work to build and maintain the technology stacks (front and back) and integrations
  • Responsible for the Platform development and its translation into Product functionality
  • Build and manage a top-flight technology team
  • Facilitate the process of priority setting and decision making for meaningful and effective uses of technology
  • Act as a single point of escalation for all IT-related items including IT strategy, budget, resources, and issue resolution
  • Monitor Key Performance Indicators and metrics affecting the organization's technology assets; engage technical team as needed to meet goals or address issues
  • Provide thought leadership within the organization; research and evaluate cutting-edge practices and enabling technologies for internal adoption; assess potential partnerships and acquisitions
  • Respond to feedback from stakeholders and use it to make improvements or adjustments to technology
  • Select technology suppliers, vendors, and third-party integrations to design the organizations' architecture and the technology stack
  • Establish and nurture effective relationships with collaborators, engineers, data scientists, product managers, and designers to make appropriate architectural and build vs. buy decisions
  • Lead and build the data strategy, including data structure, data capture, AI, and ML
  • Lead the internal and external development teams to build and upgrade the platform
  • Responsible for bug test, MVP and approve environments for launch
  • Own all technology and product to external stakeholders, partners, investors, and future recruitment

Your Profile

  • 5+ years' experience of working as a CTO/Head of Platform or other relevant position
  • Proven experience leading complex software development projects
  • Have the confidence and ability to take the lead on all technical decisions within the organization and be capable of clearly explaining the options and decisions to both senior and technical personnel
  • Proven experience building and scaling Enterprise solutions
  • Deep understanding of platform architecture and platform mechanics specifically in Azure
  • Ability to grasp complex strategy issues and turn this into a technology product roadmap
  • Able to lead internal and external teams (development, QA, infrastructure)
  • Strong communication and leadership skills
  • Have recent and extensive experience in the development of code within this environment in order to support the development team in decision making and detailed code/task level implementations
  • Develop an enhanced architecture of error logging and handled to support capabilities to work within a very complicated technical environment
  • Strong problem-solving skills with strategic approach
  • BSc or BA degree in Computer Science, Engineering or other related areas; MSc, Ph.D. or other relevant graduate degrees will be a bonus
  • Background in security protocols and certification standards (such as ISO27001)
  • Deeply technical with a track record of successful delivery as an individual contributor
  • 5+ years of experience in full-stack .NET software development. 
  • Enterprise-level deployments experience, Systems programming using Visual Studio, C#, MS SQL Server, ASP.NET WebApi, JavaScript, HTML5, CSS
  • Experience in using the Azure platform, PAAS, and DevOps would be considered a benefit
  • Knowledge of (preferable - experience in) Artificial Intelligence know-how (such as training models, machine learning, Python, NLP experience)
  • Knowledge of Angular 8
  • Scripting Configuration, Build and Testing for Continuous Integration Environments
  • Knowledge of Typescript functions (decorators, generic types, enums, unions, etc.)
  • Ability to work with the browser API (storages, IndexedDB, workers, file readers, canvas, geolocation)
  • Ability to use a wide variety of tools like Visual Studio Code, Git, NPM, Grunt, Chrome Dev tools
  • Experience with JavaScript frameworks
  • Experience in automated testing using Selenium, Cypress, or similar
  • Understand user experience and the importance of UI/UX
  • Experience working in a test-driven development environment
  • Experience with agile software development approaches including Scrum
  • Experience with Visual Studio Team Services for agile and CI development and GIT as a source control platform
  • Experience with REST API implementation


  • Fixed yearly investment in your continuous education and development
  • A technology budget
  • An intellectually stimulating opportunity in a fast-paced environment
  • A dynamic, collaborative team to develop and shape an ambitious business
  • A competitive success-oriented remuneration package
  • Flexible hours with no specific demands about location
  • Family Friendly Measures

HR Innovate is an equal opportunity Recruiting Agency and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We are committed to protecting your personal data.

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