Eager to learn, hungry to grow and work your way up? That’s the appetite needed to join our client’s investment firm in London. We are looking for a maverick and a solution focused fixer, eager to stand out in a small team with global outreach.

Job Description

• Assist in preparation of Back-Office manuals, terms & conditions, contracts, procedures and policies
• Implement internal procedures for the department
• Help to implement strong Know Your Client and Know your Business procedure to all existing and potential clients
• Reporting suspicious transactions to the compliance department
• Ensure that all necessary documentation is collected, accurately recorded in the client’s folders and that Company’s CRM software is updated
• Validate provided documentation with an independent third party electronic software
• Process applications for Individual and Corporate Live trading account /Affiliate account (Introducing Broker) / Money Manager account in line with the Company’s policies and procedures
• Amend client’s accounts (e.g. leverage, profile etc.) into the Company’s CRM software, MT4 and MT5
• Keep client records (i.e. agreements, ID documents, applications, Know Your Client Information) in electronic form
• Communicating with clients via email for any enquiries related to their deposits, account opening and withdrawals
• Liaise with other departments to escalate and resolve all client issues in a timely manner
• Identify and address problems and opportunities for improving systems, aiming to upscale department’s performance

Your Profile

• Minimum 3+ years of previous work experience within a CFD broker or Investment Firm is a must
• University Degree in Economics/Finance/Business or any other relevant qualification is an advantage
• Computer literate –very good knowledge of MS Excel and Word
• Knowledge of MT4 and MT5 platforms
• Excellent communication skills in English are essential, other additional languages will be considered an advantage
• Integrity, discreteness, trustworthiness and reliability
• Paying attention to detail, proactive character
• Willingness to learn and grow
• Ability to deliver under pressure

Benefits

• 21 days annual leave
• Attractive monthly salary paid in line with experience
• Hybrid flexibility: 3 days office/2 from home
• Full-time: 5/2 (Saturday and Sunday days off)
• Annual performance related bonus from 2025
• Professional growth within the firm
• Private health (BUPA) after 3 months probation/ or fixed to perm. 
• Pension plan after probation 
• Be part of a dynamic and creative international team with positive and friendly atmosphere

HR Innovate is an equal opportunity Recruiting Agency and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We are committed to protecting your personal data.