Support Operations Engineer

Limassol, Cyprus


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information-technology / maritime

Support Operations Engineer

Limassol, Cyprus

Are you a self-motivated team player with an end-user perspective? How would you like to apply that skills along with your technical qualifications to work with a software development team? If you can demonstrate trouble-shooting and problem-solving skills and how you deliver outstanding customer support, this could be the job for you. The successful candidate will be introduced and become familiar with the products, technologies and standards used within the company and gain a wealth of knowledge in the Maritime tech sector.

 

Job Description

  • Manage customer inquiries from multiple sources (email, phone)
  • Reporting to the Project Managers and working alongside our existing team of developers
  • Answering user inquiries in ticketing system
  • Reproducing software errors in test environment and preparing development tickets
  • Coordinate with the development team to manage the timing, customer communication and delivery of software fixes or enhancements to meet customer needs
  • Creating users, groups, permissions, etc
  • Creating & Maintaining configurations
  • System monitoring & optimization
  • Generate monthly customer reports
  • Overall, activities to keep an SW installation running at top performance and minimal down times.
  • Monitoring of SW upgrades & data synchronizations
  • Troubleshooting of application /database / technological issues

Your Profile

  • Degree in Computer Science/Computer Engineering or relevant Field
  • Candidates with 2 years - experience in a related position (an advantage)
  • To prioritize and handle multiple customers simultaneously
  • Ability to work in a fast-paced environment utilizing good judgement and initiative
  • Ability to help others
  • Shipping related knowledge would be an advantage
  • Ability to work under pressure and possess a patient attitude to deal with a variety of situations and personalities
  • Document user problems comprehensively
  • Able to explain topics in an easy-to-understand language
  • Good judgment to determine if you can assist the customer immediately or need to escalate the issue to an appropriate team member
  • Interpersonal, verbal and written communication skills

Benefits

  • 13th Salary Bonus – Paid in December
  • 25 days holidays
  • Overtime – TIL (Time in Lieu)
  • Lunch Facility (8€ per day)
  • Medical Insurance (Effective 1st day of employment)
  • Provident Fund – In effect 2nd quarter 2019

 

HR Innovate is an equal opportunity Recruiting Agency and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We are committed to protecting your personal data.