Technical Support Engineer

Larnaca, Cyprus


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information-technology

Technical Support Engineer

Larnaca, Cyprus

A well-established software development group with offices in 6 countries is looking to grow their team of extraordinary professionals. This is a full-time vacancy for a dedicated Technical Support Engineer in Larnaca, Cyprus.

                                                                                                                                                                                              

Job Description

You will be responsible for providing technical support for our online gaming websites. You will You’ll be working closely with the customer support and software development teams.

Desirable candidates will be able to:

  • Provide tier-2 technical support using advanced technical troubleshooting and analysis methods
  • Monitor, triage and respond to alerts in our 24/7/365 environment
  • Debug production incidents, and be an invaluable asset to our development teams in any crisis
  • Work with the software development team to improve monitoring and troubleshooting infrastructure
  • Effectively report and manage escalations to the software development team
  • Monitor websites and investigate reported issues
  • Manage website content as required
  • Communicate effectively with internal and external partners
  • Create and maintain valuable documentation
  • Contribute to the team’s continuous improvement efforts

Your Profile

  • 2+ years’ experience in a similar position
  • Experience of website maintenance and administration
  • Networking knowledge and experience
  • Strong troubleshooting skills
  • Strong organisational skills
  • Ability to work under pressure
  • Resourcefulness and determination to find solutions in a timely manner
  • Collaborative mindset
  • Willingness and passion for learning
  • Excellent English communication skills

It would be a big plus if candidates had:

  • Software development experience, especially in Ruby
  • MacOs experience and knowledge
  • Knowledge of database administration
  • Exposure to online gaming sector

Benefits

  • Great salary based on your experience and skills
  • Healthcare
  • Fantastic work conditions
  • Informal working environment
  • International team of colleagues
  • The chance to benefit from a fast-growing company
  • Relocation package if necessary

 

HR Innovate is an equal opportunity Recruiting Agency and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We are committed to protecting your personal data.