Customer Support Specialist

Limassol, Cyprus


administration / maritime

Customer Support Specialist

Limassol, Cyprus

As a Customer Support Specialist, you will drive customer satisfaction through providing excellent support to our customers. As a natural problem solver, you love being the first line of support and troubleshooting system issues. You excel with your analytical skills at investigating, resolving and/or escalating support issues.

This position requires a self-motivated team player with an end-user perspective to work with the software development team at an established maritime tech firm. The individual will be introduced and become familiar with the products, technologies and standards used within the company.

Job Description

  • Manage customer inquiries from multiple sources (email, phone)
  • Answering user inquiries in the ticketing system
  • Reproducing software errors in test environment and preparing development tickets
  • Coordinate with the development team to manage the timing, customer communication and delivery of software fixes or enhancements to meet customer needs
  • Creating users, groups, permissions, etc
  • Creating & Maintaining configurations
  • Generate monthly customer reports
  • Report to the Project Managers and work alongside existing team of developers

Your Profile

  • Holders of Accounting Certificate (LCCI Higher/Intermediate) or similar with interest in business topics (like Payroll, HR, ISO, Key Performance Indicators, etc)
  • Must be passionate about support and have a desire to improve in all duties and responsibilities specified
  • Ability to help others
  • Solution focused, problem solver
  • Able to explain topics in an easy-to-understand language
  • To prioritize and handle multiple customers simultaneously
  • Ability to work under pressure and to possess a patient attitude to deal with a variety of situations and personalities
  • Document user problems comprehensively
  • Good judgment to determine if you can assist the customer immediately or need to escalate the issue to an appropriate team member
  • Ability to work in a fast-paced environment utilizing good judgement and initiative
  • Excellent interpersonal skills
  • Fluent English - verbal and written skills

Benefits

  • 13th Salary Bonus – Paid in December
  • 25 days holidays
  • Overtime – TIL (Time in Lieu)
  • Lunch Facility (8€ per day)
  • Medical Insurance (Effective 1st day of employment)
  • Provident Fund – In effect 2nd quarter 2019

 

HR Innovate is an equal opportunity Recruiting Agency and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We are committed to protecting your personal data.