Junior Support Engineer

Limassol, Cyprus


Sorry, this vacancy has been filled. You can still submit your application to be contacted for similar opportunities in the future.

information-technology

Junior Support Engineer

Limassol, Cyprus

We are looking for a Junior Support Engineer who is eager to learn and evolve within the company. As a Junior Support Engineer, you will be the customers’ point of contact and you will be constantly talking with them to assist with any issues they might have using both verbal and written methods. If you see yourself being up for a challenge, we would like to meet you!

 

Job Description

  • Take ownership of customer issues reported and follow up to resolution
  • Escalate unresolved issues in a timely manner to the appropriate department
  • Diagnose and troubleshoot technical issues
  • Document technical knowledge in the form of knowledge base articles
  • Report bugs and log issues
  • Be available for support issues and emergencies
  • Some travelling might be required

Your profile

  • BSc degree in Information Technology, Computer Science or relevant experience
  • Basic Network knowledge
  • Basic Windows/Linux knowledge
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Certifications in Microsoft, Linux, Cisco or similar technologies will be considered a plus
  • Second languages are also a plus (excluding English/Greek)

Benefits

  • Competitive base salary
  • 13th salary
  • Annual bonus
  • Medical insurance
  • Provident fund
  • Flexible working hours
  • In house lunch, snacks and unlimited coffee

 

HR Innovate is an equal opportunity Recruiting Agency and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We are committed to protecting your personal data.