Technical Support Engineer

Nicosia, Cyprus


information-technology

Technical Support Engineer

Nicosia, Cyprus

An excellent opportunity arises for a professional who seeks to work in a global network of brands that combine innovative eCommerce platforms and Ad-Tech solutions. We are looking for a Technical Support Engineer to provide enterprise-level assistance to customers and business partners (Internal and External).

 

Job Description

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain excellent relationships with clients
  • Document technical knowledge in the knowledge database
  • Engineers also train people on how to use different types of systems
  • Monitor daily performance of technical systems

Your profile

  • Proven work experience (at least 2+ years) as a Technical Support Engineer, IT Help Desk Technician or similar role
  • Familiarity and experience with various OS environments and networking
  • Excellent interpersonal, presentation and communication skills – verbal & written
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • An extensive understanding of computer systems, networks, mobile devices, and other technological equipment
  • Attention to details and ability to learn quickly
  • Ability to travel abroad from time to time
  • Familiarity with remote desktop applications
  • Familiarity with help desk software (e.g. Zendesk)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field or Software Engineering will be considered an advantage
  • Microsoft, Cisco, Linux or similar certification will be considered an advantage
  • Knowledge of scripting languages (Perl, Python or BASH) will be considered an advantage
  • Experience with E-Commerce or/and Ad-Tech product will be considered an advantage

Benefits

  • Competitive Salary
  • Entitled to on-call allowance

 

HR Innovate is an equal opportunity Recruiting Agency and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We are committed to protecting your personal data.