Disputes Officer

Limassol, Cyprus

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finance/ human-resources

Disputes Officer

Limassol, Cyprus

As disruptors in their sector, our Fintech clients are looking for a Disputes Officer to assist this vital team. If you’re looking for a place that appreciates curiosity, passion, and desire to succeed, if you’re seeking colleagues who are big thinkers eager to take on fresh challenges as a team, then this should be your next career step. Send your CV in!


Job Description

  • Thoroughly review, interpret and investigate client complaint allegations
  • Complete fact gathering and factual review of customer complaints and determine accurate facts of the matter at issue
  • Complete analysis of the matter, comparing factual review to the Firm’s policies and procedures and regulatory requirements
  • Collaborate with other departments such as compliance and gain any needed alignment on the Firm’s position regarding the customer complaint
  • Draft clear and responsive communications to customer complaints inclusive of letters and settlement offers where applicable
  • Negotiate settlement within authority
  • Accurately log client complaints within company records inclusive of determining if the client complaint meets criteria as a CYSEC complaint
  • Check internal matters which might reflect needs such as $0 out balances
  • Work closely with Customer support/Compliance/Back office in order to determine and prevent complaints from escalating

Your profile

  • Previous experience in handling complaints
  • Minimum of 2 years in Financial Industry
  • Attention to detail
  • Active Listening
  • Computer literate
  • Fluency in the English language is a must


  • An attractive remuneration package based on experience and qualifications
  • Excellent working environment with opportunities for personal and professional development
  • Medical insurance coverage after 6 months of employment
  • Training and career development


HR Innovate is an equal opportunity Recruiting Agency and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We are committed to protecting your personal data.