Technical Support Consultant

Nicosia, Cyprus


information-technology

Technical Support Consultant

Nicosia, Cyprus

The Technical Support Consultant will work in a fast-paced environment providing technical hardware and software support to the customer’s enterprise. The technical support is delivered via phone support to troubleshoot hardware/software-related issues. Agents must be a customer service focused team player who is able to work independently, organize, multi-task and prioritize task work. Primary responsibility: call and incident management. Calls are made and received via the Cisco CTI call system. Incidents are managed via the ticketing system.

 

Job Description

  • Able to follow through on open cases involving customer inquires/complaints
  • Advanced knowledge in troubleshooting hardware/software issues to determine the root cause
  • Use order system to acquire replacement parts for the customer (when necessary)
  • Follow standardized departmental policy and procedures for diagnostic, troubleshooting, and problem solving under the direction of senior staff
  • Integrates established disciplinary knowledge within own specialty area with a basic understanding of related disciplines and industry practices
  • Applies professional judgment based on the analysis of quantitative data and information
  • Screens, categorizes, and resolves data integrity issues
  • Gathers information from a wide range of sources to resolve problems with unknown solutions including:
    • Internal technical groups
    • External technical resources
    • Third-party vendor

Your Profile

  • Technical Certification preferable or equivalent experience in relevant field
  • 3+ Years related experience
  • Prior experience in the Banking industry is essential
  • Excellent communication skills; ability to effectively communicate and present across multiple business functions
  • Experience working directly with customers and end-users
  • Flexibility is required for this role and the ability to travel internationally when required
  • Fluency in Greek and English

What’s good to have

  • Prior experience in Implementation and Supporting of Banking systems
  • Ability to work effectively in a team environment composed of peers and cross-functional members
  • Decision making
  • Problem-solving
  • Proactive and positive attitude
  • Ability to prioritize in a fast-paced environment
  • Ability to be focused and a self-starter
  • Ability to multi-task
  • Sense of urgency
  • Excited by the challenge of the unknown
  • Document software changes for use by other engineers, quality assurance, and documentation specialists
  • Good use of Excel and Reporting

Benefits

  • Medical Insurance (medical/ dental/ vision) – 100% coverage for employee and dependents
  • Life insurance for employee
  • Provident fund (7% employer & 1-10% employee)
  • 20-30 annual leave days (increasing based on years working for the company)
  • 30% of annual leaves are transferrable to next year
  • If a national holiday falls within the weekend, the employee can take it as a day off during weekdays
  • Flexible working hours: starting between 08:00 – 09:00
  • Canteen with home-made food

 

HR Innovate is an equal opportunity Recruiting Agency and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We are committed to protecting your personal data.