Customer Service Manager

Limassol, Cyprus

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forex/ finance

Customer Service Manager

Limassol, Cyprus

We are currently looking to recruit an experienced Customer Service Manager to join our client’s team in their Limassol offices. If you are a willing, enthusiastic, and motivated FX professional, then this could be the job for you.


Job Description

  • Organization and coordination of Customer Support Department workflows
  • Reviewing and updating existing KYC, AML, and Risk Management procedures, in close cooperation with the company's Compliance Department
  • Responsible for training and development of the support department
  • Work closely with the management team to align customer service department policies and systems with the company's objectives
  • Oversee customer issues and ensure effective and long-term problem resolution
  • Develop and implement procedures pertinent to the effective and efficient running of the Customer Service Department
  • Obtain and evaluate all relevant information to handle client inquiries correctly
  • Record details of all client inquiries, comments, and complaints
  • Introducing, presenting, and promoting the company's products and services
  • Handling customer complaints or any other support related incidents

Your Profile

  • Minimum 2 years’ previous experience in a Customer Support Manager/Team Leader role in the financial/FX industry is essential
  • Fluency in English; other additional languages will be considered advantageous, specifically German and Italian
  • A university degree in Finance/Economics/Banking/Business Administration or a related field will be considered an advantage
  • Basic or Advanced CySEC examination will be considered an advantage
  • Strong team player with excellent interpersonal skills
  • Passionate and self-motivated to achieve personal, team, and corporate objectives


  • Competitive remuneration package
  • Working within a multicultural, friendly, and highly motivating environment
  • Opportunity for self and career development
  • Medical insurance


HR Innovate is an equal opportunity Recruiting Agency and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We are committed to protecting your personal data.