Client Relationship Manager - Acquiring

Nicosia, Cyprus


fintech/ sales

Client Relationship Manager - Acquiring

Nicosia, Cyprus

An excellent Client based vacancy has arisen for our client who is an e-money institution, their mission is to deliver services that make the onboarding and payment journey a better experience for both merchants and their customers, incorporating transparency and security.

 

Job Description

  • Compliance with the Company’s policies and procedures, including audit requirements, confidentiality, AML/CTF, information security and data privacy of the Company’s customers and end users
  • Comply with procedures covering support and management of customers, including account settings and ongoing customer account support
  • Build and maintain lasting relationships with customers as the primary point of contact in the onboarding and integration process
  • Answer customer calls using various communication mediums as an active member of the support team, along with carrying out quality controls check regulatory, whilst being the escalation point for customers
  • Work closely with other internal teams to help deliver exceptional customer experiences
  • Produce regular reporting, including analyses of statistical data on query trends, peak times etc. and to record data based on customer pain points
  • Follow up improvements and resale notes and identify up-sale possibilities
  • Identify churn risks and additional revenue opportunities
  • Identify and execute improvements of internal processes and procedures
  • Perform product and feature demos, user training, and public-facing webinars
  • Personally, solve Tier 1technical issues and escalate issues to technical support and other internal teams as needed

Your Profile

  • A relevant degree in economics, commerce, business, banking or similar is necessary
  • Native English speaker preferred; other languages will be considered an advantage
  • Excellent customer service skills
  • Must be tech savvy
  • Strong written and verbal communications skills essential for this role
  • Possess outstanding presentation skills, interpersonal skills and be self-reliant, independent, and willing to work and grow with the team
  • Confidence to speak and present product information in front of groups with ease
  • Willingness to travel, up to several days each month
  • Aptitude to work in a fast-paced environment
  • Flexibility for shifting customer support as part of a rota
  • Exposure to regulated financial services and products is essential, together with the management of individual accounts in excess of €10m pa, or a total customer portfolio of €500m
  • The ideal candidate will have experience in providing customer support in a Service Desk environment
  • B2B experience will be considered an advantage
  • General knowledge of the markets essential
  • 2 years of experience in a client-facing, customer service role
  • Card issuing or card processing experience will be considered an advantage

Benefits

  • Competitive Salary
  • Private health insurance plan participation
  • Performance Bonus, including mix of cash and share-based scheme of company stock for outstanding performers

 

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