Relationship Manager

Nicosia, Cyprus

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fintech/ sales

Relationship Manager

Nicosia, Cyprus

As a public company with an enterprise value in excess of $1Bn, our client is an independent card acquirer and e-money institution, their mission is to deliver services that make the onboarding and payment journey a better experience for both merchants and their customers, incorporating transparency and security.


Job Description

  • Ensure that at all times you comply with the Company’s policies and procedures, including audit requirements, confidentiality, AML/CTF, information security, and data privacy of the Company’s customers and end-users 
  • Build and maintain lasting relationships with customers as the primary point of contact in the onboarding and integration process 
  • Respond to customer inquiries using various communication mediums as an active member of the relationship team
  • Work closely with software development, technical support, underwriting, sales & marketing, and product teams to deliver exceptional customer experiences 
  • Produce regular reporting, including analyses of statistical data on query trends, peak times, etc. and record data based on customer pain points 
  • Follow up with customers and identify up-sale and new revenue possibilities, whilst identifying churn risks 
  • Perform product and feature demos, user training, and public-facing webinars 
  • Personally solve Tier 1technical issues and escalate issues to technical support and other internal teams as needed

Your Profile

  • Business or Finance degree preferred
  • Knowledge of financial and/or investment services, with transactional banking and money market experience preferred
  • Strong dedication to quality customer service
  • Excellent verbal and written communication skills
  • Exceptional interpersonal skills/team player
  • Ability to handle multiple tasks
  • Ability to work under pressure
  • Excellent analytical and problem-solving skills
  • Ability to work effectively and productively with others
  • Effectively coordinate, perform and complete multiple duties and assignments concurrently and in a timely manner
  • Ability to prioritize in a high-volume environment
  • Excellent organizational skills and attention to detail
  • Must be a team player with an ability to work independently with minimal supervision
  • Knowledge of Excel and Word for Windows


  • Competitive salary
  • Private health insurance plan participation
  • Performance Bonus, including a mix of cash and share-based scheme of company stock for outstanding performers


HR Innovate is an equal opportunity Recruiting Agency and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We are committed to protecting your personal data.