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sales - forex
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Sales Executive Retention

Nicosia or Limassol Cyprus Non Remote

As an established, international fintech company in Cyprus and the UK, our client now invites experienced Sales Retention candidates to apply for exciting new roles. The successful candidates will be responsible for generating new business through direct communication with clients and following up on leads.


Job description

  • Generate new business through following up on leads (assigned by the Company or through other legitimate means of the Employee’s own efforts)
  • Identify new leads and networks of affiliates and business introducers, in line with the pre-approved Company practice, with the aim of converting leads into actual clients of the Company with the deposit of funds and the commencement of trading
  • Develop, manage, and maintain excellent relationships with clients for the longer term
  • Adhere to the Company’s targets with respect to the number of daily/weekly sales calls to prospective clients and conversions of such prospects to active clients
  • Work closely with the Retention team to ensure that they are properly introduced to the new clients being brought in by the Employee and to support the overall long-term retention of such clients
  • Adhere at all times with the Code of Conduct of the Company and the standards set by the Company’s Compliance department for all sales and other communication to actual or prospective clients to be fair, clear, not misleading, and not aggressive
  • Follow all the ‘Dos and Donts” that the Company may issue from time to time with respect to the sales efforts towards prospective clients
  • Keep up to date with and adhere to key regulatory requirements for investment services and client communications
  • Regularly communicate with prospective or actual clients via phone, email, and online chat ensuring they receive the highest level of service
  • Assist prospective and actual clients with inquiries that they may have on technical and onboarding matters and following up as necessary, ensuring, therefore, the highest levels of client satisfaction
  • Keep up to date with political and economic news, market information, and trends so as information provided to clients is purely factual
  • Maintain detailed knowledge of the Company’s products, trading platforms, and terms and conditions of business
  • Follow approved templates with the appropriate disclaimers for any client communication
  • Provide Management with feedback on prospective and actual client expectations and with ideas for the further growth of the business

Your Profile

  • University Degree in Finance, Mathematics, or a relevant field
  • CySEC Basic or Advanced Certification
  • At least 1 year of experience in a similar role
  • Fluency in English
  • Any of the following languages: German, Spanish, Italian, French, Arabic, Danish
  • Good knowledge of the regulatory regime for financial markets and investment firms
  • Understanding of the financial and capital markets will be considered an advantage
  • Computer literacy and ability to work simultaneously with a variety of systems
  • Excellent communication and persuasion skills especially through telephone communication
  • Proven ability to build and develop strong relationships
  • Self-motivated with a \"sales\" mindset
  • Dynamic, flexible with strong attention to detail
  • Target-oriented, competitive, and success-driven
  • Team player


  • 21 days Annual Leave
  • 5 days Sick Leave
  • Provident Fund (from Day 1)
  • Medical Insurance after completion of the probation period (6 months)
  • Flexible working hours options
  • Remote working options
  • Paid Overtimes


HR Innovate is an equal opportunity Recruiting Agency and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We are committed to protecting your personal data.

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