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senior-management - forex
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Head of Back Office

Nicosia Cyprus Full-Time

A top-level role has arisen for an international FX client with offices globally but also in Cyprus. The successful candidate will be the Head of Back Office, leading ground support for back-office and customer support agents and managers, developing and implementing efficient customer experience support plans. Reports to VP of customer service, sound like you?

Job Description

  • Developing, managing and maintaining excellent relationships with clients in order to ensure that clients remain active in trading terms for the longer term
  • Assisting in the generation of new business through following up on leads and the identification of new leads
  • Providing Management with feedback on prospective and actual client expectations and with ideas for the further growth of the business
  • Regular communication with clients via phone, email and online chat ensuring they receive the highest level of service and support
  • Assisting clients with enquiries that they may have on technical and onboarding matters and following up as necessary, ensuring the highest levels of client satisfaction
  • Striving towards meeting the targets set with respect to the achievement of clients’ deposits and trading activity by exercising commercial skill and competence
  • Maintaining detailed knowledge of our products, trading platforms and terms and conditions of trading
  • Strict adherence to our Code of Conduct and the standards set for all communication to actual or prospective clients to be fair, clear, not misleading and aggressive
  • Keeping up to date with political and economic news, market information and trends
  • Keeping up to date with and adhering to key regulatory requirements for investment services and client communications
  • Evaluating client touch points and produce metrics and suggestions to improve and enhance the client experience

 Your Profile

  • University Degree in a relevant field
  • A minimum of 3 years of leadership experience managing support services at senior level is required
  • Experience in client onboarding procedures will be considered a strong plus
  • Excellent communication skills and ability to build rapport especially through telephone communication
  • Fluency in English.
  • Fluency in reading, writing, and speaking in any one of the following languages: Danish, French, Italian
  • Enthusiastic, trustworthy, self- motivated with a ‘selling’ mindset
  • Target-oriented, competitive and success-driven
  • Team player
  • Very good organizational skills with an ability to handle multiple tasks and prioritize
  • Ability to work under pressure in a fast-paced environment
  • Computer literacy and ability to work simultaneously with a variety of systems


  • 21 days Annual Leave
  • 5 days Sick Leave
  • Provident Fund (from Day 1)
  • Medical Insurance after completion of the probation period (6 months)
  • Paid Overtime

HR Innovate is an equal opportunity Recruiting Agency and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We are committed to protecting your personal data.

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